Business: Aunix Australia Pty Ltd trading as Print Shop NSW
ABN: 14 654 198 802
ACN: 654 198 802
GST: Registered for GST
Store: Shop 38/498-504 Woodville Road, Guildford NSW 2161
Contact: printshopaus.com.au/contact-us/
Phone: 02 9892 1688
Last updated: 10 June 2026
This policy explains pickup, delivery and turnaround rules for online web-to-print orders, custom quotes, Canva-linked artwork and artwork uploads.
1. When turnaround starts
Production time starts only after full online payment is received, all order specifications are complete, suitable artwork is supplied, and artwork is approved for production. Time spent waiting for missing details, artwork changes, Canva design completion, proof approval or payment is not production time.
2. Online turnaround estimates
Any turnaround shown on the website is an estimate unless confirmed by Print Shop NSW in writing. Different products, quantities, materials, finishes and artwork conditions may require different production times.
3. Urgent and same-day jobs
Urgent, same-day and next-day jobs must be confirmed by Print Shop NSW before ordering. A website order alone does not guarantee urgent production, pickup, delivery, courier or installation availability.
4. Pickup
Pickup is available from Shop 38/498-504 Woodville Road, Guildford NSW 2161 after we confirm the order is complete and ready. Please do not arrive for pickup until you receive confirmation.
5. Delivery and courier
Delivery or courier options depend on item size, weight, material, packaging and destination. Large signage, banners, rigid boards, fragile items or urgent jobs may require custom courier pricing or pickup.
6. Courier delays and risk
Courier times are estimates. Print Shop NSW is not responsible for third-party courier delays, failed delivery attempts, incorrect delivery addresses supplied by the customer or delays outside our control. We will assist where reasonable if a courier issue occurs.
7. Artwork and Canva delays
If artwork is missing, incomplete, low-resolution, incorrectly sized, awaiting Canva completion, awaiting proof approval or requires repair/design work, production and delivery dates may move. Canva designs still require artwork review before production.
8. Uncollected orders
Orders not collected within a reasonable time may be moved to storage. Print Shop NSW may contact the customer to arrange pickup or delivery. Storage, handling or admin fees may apply after 30 days where reasonable.
If an order remains uncollected after repeated contact attempts and a reasonable period, Print Shop NSW may deal with or dispose of the goods where legally permitted. Custom printed goods may have limited resale value and may not be stored indefinitely.
9. Contact
For pickup, courier or turnaround questions, use the Contact page or call 02 9892 1688.