Business: Aunix Australia Pty Ltd trading as Print Shop NSW
ABN: 14 654 198 802
ACN: 654 198 802
GST: Registered for GST
Store: Shop 38/498-504 Woodville Road, Guildford NSW 2161
Contact: printshopaus.com.au/contact-us/
Phone: 02 9892 1688
Last updated: 10 June 2026
These Terms & Conditions apply to all online web-to-print orders, quote requests, artwork uploads, Canva design workflows, design assistance, printing, signage, pickup, delivery and related services supplied by Aunix Australia Pty Ltd trading as Print Shop NSW.
1. Online store orders
Our website is an online ordering system for standard print and signage products. Customers select product specifications, supply or create artwork, complete checkout and pay online. Production is not automatic when an order is placed. A job becomes production-ready only after full online payment is received, required order details are complete, artwork is supplied, and artwork is checked and approved for production.
If a product, option, material, size, quantity, turnaround or artwork requirement is not available online, the job must be requested as a custom quote before production.
2. Pricing, GST and website errors
Website prices are in Australian dollars. Product prices are shown excluding GST unless stated otherwise. GST and the final order total are shown in cart and checkout where applicable.
Prices depend on the selected product, quantity, size, stock, material, finish, sides, turnaround and any selected options. If an obvious website pricing, configuration, stock, tax, shipping or typographical error occurs, Print Shop NSW may correct, cancel or refund the order before production.
Quotes issued outside the website are valid for 14 days unless stated otherwise and may change if specifications, artwork, quantities, materials, urgency, delivery, installation or finishing requirements change.
3. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies rights, guarantees, remedies or protections that cannot be excluded under the Australian Consumer Law or other applicable law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Where we are legally allowed to limit our liability, our liability is limited to one or more of the following: resupplying the goods or services, repairing the goods, replacing the goods, paying the cost of repair or replacement, or refunding the amount paid for the affected goods or services.
4. Payment
Standard online store orders require 100% payment at checkout. Production does not start until full online payment has cleared and artwork has been approved.
Custom quoted jobs, business account jobs or trade arrangements may have separate written payment terms. Those terms apply only when confirmed by Print Shop NSW in writing.
5. Artwork supply options
Customers may supply artwork by upload, email, WeTransfer or an approved online design workflow such as Canva where available. Customers may also request design assistance or prepress help where offered.
Artwork supplied through any method remains subject to our artwork checking and approval process. Uploading a file, linking a Canva design or selecting Design Online does not mean the artwork is automatically print-ready.
6. Canva and online design workflow
Where Design Online or Canva options are available, the Canva workflow is provided to help customers create or link artwork for their print order. The Canva design may be attached to the relevant cart item or WooCommerce order item using design metadata such as a design ID, view/edit link, title or preview/thumbnail where available.
Canva designs are not automatically print-ready. Canva artwork may contain RGB colours, low-resolution images, missing bleed, unsafe margins, transparency issues, font/export issues, incorrect sizing or other print risks. Print Shop NSW may request changes, supply a proof, adjust artwork, charge design/prepress fees, or refuse production until the artwork is suitable.
Customers must only use artwork, images, logos, fonts and content they own or are authorised to use. Print Shop NSW is not responsible for copyright, trademark, licensing or content disputes caused by customer-supplied or customer-created artwork, including Canva designs.
Canva is a third-party service. Canva account access, Canva platform availability, Canva templates, licensing and Canva user data are governed by Canva’s own terms and policies. Print Shop NSW is responsible only for the Print Shop NSW website workflow and the print services it supplies.
7. Customer responsibility for order details
The customer is responsible for checking all order details before approval, including product type, quantity, size, material, stock, finish, sides, spelling, grammar, phone numbers, QR codes, names, addresses, colours, artwork size, bleed, safe area and any special instructions.
Once production has started, changes may not be possible or may require extra charges.
8. Proofs and approval
Approval may be given through the website, checkout, artwork step, email, message, signed proof, written instruction, verbal instruction confirmed by staff, or internal staff notes recording verbal approval or proceed instructions. Once artwork is approved, customer-supplied errors are the customer’s responsibility.
We may check artwork and flag obvious issues, but our artwork check is not a guarantee that every error will be found. A proof is for checking layout and content, not an exact colour guarantee unless we agree otherwise in writing.
9. Colour, stock and production variation
Colours on screens can differ from printed colour. Colour can vary between digital print, wide-format print, vinyl, fabric, DTF, paper stocks, laminates, finishing methods and separate production runs. Exact colour matching is not guaranteed unless agreed in writing before production.
Small trimming, folding, cutting, alignment and finishing tolerances are normal in print and signage production. Reorders may vary slightly from previous jobs even when the same file is supplied.
Colour-critical jobs require a paid hard-copy proof, PMS/Pantone process or written colour-match agreement before production. Without that written agreement, exact colour matching is not guaranteed.
10. Turnaround times
Production times are estimates and begin only after full online payment, complete job details, suitable artwork and artwork approval are received. Urgent deadlines must be confirmed by Print Shop NSW before ordering. A website order alone does not guarantee same-day, next-day, urgent, courier or installation availability.
11. Pickup, delivery and courier
Pickup is available from our Guildford NSW store. Delivery or courier options depend on product type, size, weight, packaging, address and courier availability. Delivery times are estimates and may be affected by third-party courier delays outside our control.
12. Signage, installation and site conditions
For signage, decals, wall graphics, window graphics, floor graphics, ACM panels, banners, vehicle graphics and installation work, the customer is responsible for confirming site access, measurements, location, surface condition, permissions, landlord approvals, council approvals and installation requirements unless Print Shop NSW agrees otherwise in writing.
Print Shop NSW is not responsible for failure, delay, removal damage, poor adhesion or rework caused by unsuitable surfaces, existing paint condition, fresh paint, old paint, resprayed vehicle panels, ceramic coating, wax, silicone, contamination, moisture, dust, rust, weather exposure, incorrect customer measurements, structural defects, access restrictions or lack of required permissions.
Vehicle decals and graphics are applied at the customer’s risk where vehicle paint, coating, age, previous repairs, respray quality or surface contamination may affect adhesion or removal. Removal of vinyl or decals may damage paint or surfaces, especially where paint is old, weak, resprayed, poorly prepared or already damaged.
13. Cancellation, refunds and reprints
Printed products are custom-made. Cancellation and refund rights are limited once design, prepress, material ordering, printing, finishing, packing, courier booking or installation preparation has started. Refunds are not normally available for change of mind, incorrect customer-supplied artwork, incorrect order specifications, late customer approval, unsuitable files, or colour expectations not agreed in writing before production.
Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law. If we cause a production fault, we may repair, replace, reprint or refund as required by law.
14. Uploaded files, harmful content and rejected jobs
Customers must not upload malware, unlawful material, offensive material, confidential third-party material, or content they do not have permission to use. Print Shop NSW may refuse, cancel or hold any order that appears unlawful, unsafe, abusive, technically unsuitable, misleading or outside our production capability.
15. Storage of artwork and order files
Artwork files, Canva design references and order records may be stored for production, support, reprint, audit and legal/accounting purposes. We do not guarantee permanent storage of customer files. Customers should keep their own copies of all artwork.
16. Limitation of liability
To the maximum extent permitted by law, Print Shop NSW is not liable for indirect loss, loss of profit, missed deadlines not confirmed in writing, courier delays, customer artwork errors, third-party platform outages, Canva availability, unsuitable installation surfaces, incorrect customer measurements, or customer-supplied content issues.
Where liability cannot be excluded, our liability is limited to the remedies required by Australian Consumer Law or other applicable law.
17. Governing law
These terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and any courts entitled to hear appeals from those courts.
18. Contact
For order, artwork, Canva design workflow or policy questions, contact Print Shop NSW through the Contact page or call 02 9892 1688.